Privacy Policy
Welcome to our website, this Privacy Policy reflects Moonito's commitment to respect and protect the integrity of Moonito's customer data and personal information and its related site ecosystem.
This Privacy Policy refers to the rules and protection of data and important information of Moonito Subscribers. By accessing and/or using Moonito services, Users declare that any data is correct and valid, and Users give consent to Moonito to obtain, collect, store, manage, process, and use such data as stated in the Privacy Policy and existing Terms and Conditions.
This policy can change at any time without prior notice.
These policies include:
1. Collection of Personal Information
2. Use of Personal Information
3. Disclosure of Personal Information
4. Personal Information Security
5. Access and Change of Personal Data
6. Cookie Policy
7. Changes to Privacy Policy
8. Contact Us
1. Collection of Personal Information
1.1. Collection of User Data
Data that Users provide voluntarily by Users, including but not limited to information provided when Users:
● Register and/or use the Moonito Services or Platform, or create an account on Moonito.
● Fill out forms including application forms or other forms related to products and services at Moonito.
● Drafting agreements, providing documents, or other information related to online or offline interactions with Moonito, as well as the use of Moonito products and services.
● Interact with services available on Moonito including cookies, and transaction activities, provide suggestions and criticism, and register for programs held on Moonito.
1.2. Collected Data, including but not limited to:
● Name, username, email address, telephone number, password, address, photo, bank account, and other data.
● Appropriate location information such as IP address, Wi-Fi location, geo-location, and the like.
● The time of each User activity, including registration, login, transaction, and other activities.
● Data regarding the content used by Users.
● Connection of the User's social media account on Moonito, such as when using Single Sign-On (SSO) on Moonito.
1.3. User Consent
Users agree not to provide inaccurate or misleading information. Moonito has the right to request additional documents to verify the information provided by the User.
2. Use of Personal Information
● Moonito has the authority to use all or part of the data that has been obtained and collected from Users, as described in the previous section. Use of such data may include but is not limited to:
● Process User requests, activities, and transactions, and facilitate product delivery to Users.
● Provide access and functionality to our service platform.
● Manage User accounts and provide customer support.
● Send notifications, updates, and information regarding our services.
● Understand your use of our services and improve User experience.
● Monitor and investigate User activities in using our services that are suspicious or suspected of violating the Terms and Conditions or applicable law.
● Monitor and investigate suspicious transactions or those suspected of violating the Terms and Conditions or applicable laws.
● In certain situations, Moonito may use or disclose User data for law enforcement purposes or compliance with applicable legal and regulatory requirements, including in resolving disputes or legal processes between Users and Moonito.
3. Disclosure of Personal Information
We will not share your personal information with third parties without your permission, except as required by law or to protect the security and integrity of our systems.
Moonito discloses Users' personal information to third parties to help improve the service experience at Moonito, including but not limited to:
● Process various User activities on this Platform, including transactions, payment verification, product delivery, and other purposes.
● Providing relevant information to third parties, such as applications or other sites integrated via API or special collaborations, to provide promotions, contests, or special services (such as payments and the like) for Users, to facilitate the resolution of problems and other needs.
● Moonito may share User information with its subsidiaries and affiliates to help provide services or carry out data processing on Moonito's behalf.
● Disclose User information under applicable legal obligations and/or if there is a valid request from law enforcement officials.
4. Personal Information Security
We prioritize the security of User's personal information by implementing strict technical, physical, and administrative measures to protect the data we collect. Moonito makes every effort to keep your data safe, but Moonito does not guarantee your data. No security system is impenetrable. The following are some important aspects related to personal information security:
4.1. Data Security
We use technological security measures and encryption to protect Users' data from unauthorized or illegal access during storage and transmission.
4.2. Limited Access
Access to the User's personal information is only provided to employees or parties who require access for specific purposes, such as providing customer support or performing requested services.
4.3. Routine Supervision
We conduct regular monitoring and audits of our systems to detect and prevent potential security risks that may affect Users' personal information.
4.4. Security Training
Our employees undergo regular training on security practices and privacy policies to ensure understanding and compliance with implemented security standards.
4.5. Security Policies and Procedures
We have strict security policies and procedures to ensure that any collection, use, and disclosure of personal information is carried out in compliance with existing security standards.
4.6. Network Security
Our systems are protected with firewalls and other network security measures to prevent unauthorized access and protect Users' personal information.
We are committed to continuously monitoring, evaluating, and improving our security measures following the latest technological and regulatory developments to ensure the security of User data.
5. Access and Changes to Personal Data
We understand the importance of the access and control you have over your personal information. In this context, we would like to ensure you are aware of your rights regarding access, amendment, and deletion of your data.
5.1. Access to Personal Data
You have the right to access the personal data we hold and verify its accuracy. If you require further information or wish to access your data, please contact us via the contacts provided at the end of this policy.
5.2. Changes and Correction of Personal Data
We allow you to update, correct, or complete inaccurate or incomplete personal information through the Settings features we provide. If you have difficulty making changes to your data, please contact us and we will guide you through the process.
5.3. Deletion of Personal Data
You have the right to request deletion of your data from our systems. We will comply with these requests under our internal policies and applicable legal obligations.
5.4. Response Time
We will endeavor to respond to requests for access, change, or deletion of personal data within a reasonable time and following the time limits permitted by applicable law.
5.5. Legal Exceptions
In some circumstances, certain laws or regulations may restrict access to or changes to your data. However, we will notify you of these exceptions if applicable.
We are committed to helping you manage and maintain the accuracy of your personal information. Please contact us if you have questions or requests regarding access to and changes to your data.
6. Cookie Policy
Moonito uses cookie technology to ensure a better user experience when using our services. Cookies are small text files placed on your device to store information about your use of our website.
6.1. Types of Cookies We Use
Mandatory Cookies: Cookies that are necessary to perform basic functions of our website and provide access to secure areas.
Analytical Cookies: Cookies that help us understand how Users interact with our website, enabling us to perform statistical analysis to improve site functionality and performance.
Functional Cookies: Cookies that enable a website to remember user choices and preferences, such as your preferred language or region, to provide a more personalized experience.
6.2. Cookie Management
You can manage your cookie settings through your browser settings. You can allow or reject cookies or delete existing cookies on your device. However, please note that refusing cookies may affect your experience of using our website.
6.3. Third Party Cookies
We also use cookies from third parties to analyze User interactions with our website and to provide relevant advertising. Use of cookies by third parties is subject to their respective privacy policies.
6.4. Cookie Policy Update
We may update this Cookie Policy from time to time to reflect changes in technology or changes to our internal policies. Changes will take effect immediately upon publication on our website.
Users have the option to refuse the use of cookies by making adjustments to the browser or device settings used. However, please note that if the User selects this option, then the full functionality of the Moonito Platform will not be accessible.
7. Changes to the Privacy Policy
Moonito reserves the right to make changes or updates to this Privacy Policy at any time. We encourage Users to carefully read and monitor the Privacy Policy page periodically for any changes that may occur. By continuing to access and use Moonito services, Users are deemed to agree to all changes in this Privacy Policy.
8. Contact Us
If you have questions, criticism, suggestions, or comments about our Privacy Policy, please contact us via:
Email: [email protected]
Operational hour:
Monday – Friday 08:00 – 16:00 (GMT+8)
Saturday – Sunday 08:00 – 14:00 (GMT+8)