Welcome to our website, this Privacy Policy reflects Moonito's commitment to respect and protect the integrity of Moonito's customer data and personal information and its related site ecosystem.

This Privacy Policy refers to the rules and protection of data and important information of Moonito Subscribers. By accessing and/or using Moonito services, Users declare that any data is correct and valid, and Users give consent to Moonito to obtain, collect, store, manage, process, and use such data as stated in the Privacy Policy and existing Terms and Conditions.

This policy can change at any time without prior notice.

These policies include:

1. Collection of Personal Information

2. Use of Personal Information

3. Disclosure of Personal Information

4. Personal Information Security

5. Access and Change of Personal Data

6. Cookie Policy

7. Changes to Privacy Policy

8. Contact Us

1. Collection of Personal Information

1.1. Collection of User Data

Data that Users provide voluntarily by Users, including but not limited to information provided when Users:

● Register and/or use the Moonito Services or Platform, or create an account on Moonito.

● Fill out forms including application forms or other forms related to products and services at Moonito.

● Drafting agreements, providing documents, or other information related to online or offline interactions with Moonito, as well as the use of Moonito products and services.

● Interact with services available on Moonito including cookies, and transaction activities, provide suggestions and criticism, and register for programs held on Moonito.

1.2. Collected Data, including but not limited to:

● Name, username, email address, telephone number, password, address, photo, bank account, and other data.

● Appropriate location information such as IP address, Wi-Fi location, geo-location, and the like.

● The time of each User activity, including registration, login, transaction, and other activities.

● Data regarding the content used by Users.

● Connection of the User's social media account on Moonito, such as when using Single Sign-On (SSO) on Moonito.

1.3. User Consent

Users agree not to provide inaccurate or misleading information. Moonito has the right to request additional documents to verify the information provided by the User.

2. Use of Personal Information

● Moonito has the authority to use all or part of the data that has been obtained and collected from Users, as described in the previous section. Use of such data may include but is not limited to:

● Process User requests, activities, and transactions, and facilitate product delivery to Users.

● Provide access and functionality to our service platform.

● Manage User accounts and provide customer support.

● Send notifications, updates, and information regarding our services.

● Understand your use of our services and improve User experience.

● Monitor and investigate User activities in using our services that are suspicious or suspected of violating the Terms and Conditions or applicable law.

● Monitor and investigate suspicious transactions or those suspected of violating the Terms and Conditions or applicable laws.

● In certain situations, Moonito may use or disclose User data for law enforcement purposes or compliance with applicable legal and regulatory requirements, including in resolving disputes or legal processes between Users and Moonito.

3. Disclosure of Personal Information

We will not share your personal information with third parties without your permission, except as required by law or to protect the security and integrity of our systems.

Moonito discloses Users' personal information to third parties to help improve the service experience at Moonito, including but not limited to:

● Process various User activities on this Platform, including transactions, payment verification, product delivery, and other purposes.

● Providing relevant information to third parties, such as applications or other sites integrated via API or special collaborations, to provide promotions, contests, or special services (such as payments and the like) for Users, to facilitate the resolution of problems and other needs.

● Moonito may share User information with its subsidiaries and affiliates to help provide services or carry out data processing on Moonito's behalf.

● Disclose User information under applicable legal obligations and/or if there is a valid request from law enforcement officials.

4. Personal Information Security

We prioritize the security of User's personal information by implementing strict technical, physical, and administrative measures to protect the data we collect. Moonito makes every effort to keep your data safe, but Moonito does not guarantee your data. No security system is impenetrable. The following are some important aspects related to personal information security:

4.1. Data Security

We use technological security measures and encryption to protect Users' data from unauthorized or illegal access during storage and transmission.

4.2. Limited Access

Access to the User's personal information is only provided to employees or parties who require access for specific purposes, such as providing customer support or performing requested services.

4.3. Routine Supervision

We conduct regular monitoring and audits of our systems to detect and prevent potential security risks that may affect Users' personal information.

4.4. Security Training

Our employees undergo regular training on security practices and privacy policies to ensure understanding and compliance with implemented security standards.

4.5. Security Policies and Procedures

We have strict security policies and procedures to ensure that any collection, use, and disclosure of personal information is carried out in compliance with existing security standards.

4.6. Network Security

Our systems are protected with firewalls and other network security measures to prevent unauthorized access and protect Users' personal information.

We are committed to continuously monitoring, evaluating, and improving our security measures following the latest technological and regulatory developments to ensure the security of User data.

5. Access and Changes to Personal Data

We understand the importance of the access and control you have over your personal information. In this context, we would like to ensure you are aware of your rights regarding access, amendment, and deletion of your data.

5.1. Access to Personal Data

You have the right to access the personal data we hold and verify its accuracy. If you require further information or wish to access your data, please contact us via the contacts provided at the end of this policy.

5.2. Changes and Correction of Personal Data

We allow you to update, correct, or complete inaccurate or incomplete personal information through the Settings features we provide. If you have difficulty making changes to your data, please contact us and we will guide you through the process.

5.3. Deletion of Personal Data

You have the right to request deletion of your data from our systems. We will comply with these requests under our internal policies and applicable legal obligations.

5.4. Response Time

We will endeavor to respond to requests for access, change, or deletion of personal data within a reasonable time and following the time limits permitted by applicable law.

5.5. Legal Exceptions

In some circumstances, certain laws or regulations may restrict access to or changes to your data. However, we will notify you of these exceptions if applicable.

We are committed to helping you manage and maintain the accuracy of your personal information. Please contact us if you have questions or requests regarding access to and changes to your data.

6. Cookie Policy

Moonito uses cookie technology to ensure a better user experience when using our services. Cookies are small text files placed on your device to store information about your use of our website.

6.1. Types of Cookies We Use

Mandatory Cookies: Cookies that are necessary to perform basic functions of our website and provide access to secure areas.

Analytical Cookies: Cookies that help us understand how Users interact with our website, enabling us to perform statistical analysis to improve site functionality and performance.

Functional Cookies: Cookies that enable a website to remember user choices and preferences, such as your preferred language or region, to provide a more personalized experience.

6.2. Cookie Management

You can manage your cookie settings through your browser settings. You can allow or reject cookies or delete existing cookies on your device. However, please note that refusing cookies may affect your experience of using our website.

6.3. Third Party Cookies

We also use cookies from third parties to analyze User interactions with our website and to provide relevant advertising. Use of cookies by third parties is subject to their respective privacy policies.

6.4. Cookie Policy Update

We may update this Cookie Policy from time to time to reflect changes in technology or changes to our internal policies. Changes will take effect immediately upon publication on our website.

Users have the option to refuse the use of cookies by making adjustments to the browser or device settings used. However, please note that if the User selects this option, then the full functionality of the Moonito Platform will not be accessible.

7. Changes to the Privacy Policy

Moonito reserves the right to make changes or updates to this Privacy Policy at any time. We encourage Users to carefully read and monitor the Privacy Policy page periodically for any changes that may occur. By continuing to access and use Moonito services, Users are deemed to agree to all changes in this Privacy Policy.

8. Contact Us

If you have questions, criticism, suggestions, or comments about our Privacy Policy, please contact us via:

Email: [email protected]

Operational hour:

Monday – Friday 08:00 – 16:00 (GMT+8)

Saturday – Sunday 08:00 – 14:00 (GMT+8)

1. Introduction

Welcome to Moonito! We are dedicated to ensuring the privacy, security, and satisfaction of our users. Please read the following terms carefully, as they outline the rules and conditions governing your use of Moonito's services.

2. Privacy Policy

Moonito respects the privacy and rights of its users. We do not attempt to identify individuals without their knowledge. When a user requests pages from our site, our Web servers automatically log the browser's domain name and IP address for statistical purposes. Personally identifiable information, such as names, telephone numbers, postal addresses, and email addresses, is technically impossible for Moonito to collect.

We use cookies solely for tracking purposes to enhance the service and for statistical analysis, without identifying individuals. Moonito strictly adheres to a "no-spam" policy, and users' email addresses will not be sold to third parties.

For more details, please refer to our comprehensive Privacy Policy available on our website.

3. Misuse

The misuse of Moonito to track unsolicited bulk mailings or fraudulent websites will not be tolerated (spam & phishing). Any account found engaged in such activities will be promptly closed. We strongly condemn spam and believe that individuals who send spam should face legal consequences. If you come across a spam or phishing site using Moonito, please contact us with the URL of the offending page or a copy of the spam email message, and we will take appropriate action.

Apart from this, Moonito is also committed to maintaining a safe and respectful online environment. We strictly prohibit the use of our platform for any activity that involves Nudity, Promotes hatred, violence, or illegal/offensive activities, Shares personal and confidential information, or Engages in Copyright infringement. Any account found to violate these guidelines will be immediately closed.

4. Terms and Conditions

● We reserve the right to modify these terms and conditions without notice by posting the changes on our website.

● Either party may terminate your account and remove your site from our database at any time for any reason.

● The following types of sites are NOT permitted to participate in Moonito: sites encouraging illegal activity or racism, sites providing instructions or discussions about performing illegal activities, sites that promote or utilize software or services designed to deliver unsolicited email, or any other sites deemed inappropriate by Moonito.

● You have read our copyright notice and terms and conditions, and you agree to comply with them.

● Users acknowledge and agree that their website information (site name, URL, traffic counts, etc.) may be used by Moonito for purposes including, but not limited to, a directory of sites using our service, general promotional uses, etc.

● You agree to use our services at your own risk. Our services are provided on an "as is" and "as available" basis. You agree that you have made your own determination regarding the usefulness of the service. We disclaim all warranties, including but not limited to, warranties of merchantability and fitness for a particular purpose.

● We are not liable for damages, direct or consequential, resulting from your use of the service, any failure to provide service, suspension of service, or termination of service. We do not guarantee the availability of the service. You agree not to hold us responsible for data loss or interruption of service of any kind.

● We retain ownership and all rights to Moonito logos, trademarks, software, trade secrets, databases, reports, and the website.

● If this agreement is terminated by us or by you for any reason, you agree to remove our code, logos, and trademarks from all of your websites and other items.

● YOU AGREE TO DEFEND, INDEMNIFY AND HOLD US HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, LIABILITY COSTS AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEY'S FEES) ARISING FROM YOUR VIOLATION OF THIS AGREEMENT OR ANY THIRD-PARTY'S RIGHTS, INCLUDING BUT NOT LIMITED TO INFRINGEMENT OF ANY COPYRIGHT, VIOLATION OF ANY PROPRIETARY RIGHT AND INVASION OF ANY PRIVACY RIGHTS. THIS OBLIGATION SHALL SURVIVE ANY TERMINATION OF THIS AGREEMENT. OUR LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE SERVICES.

5. Copyright Notice

You may print and download portions of material from the Moonito website. We retain ownership and all rights to Moonito logos, trademarks, software, trade secrets, databases, reports, and the website.

If this agreement is terminated by us or by you for any reason, you agree to remove our code, logos, and trademarks from all of your websites and other items.

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD US HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, LIABILITY COSTS AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEY'S FEES) ARISING FROM YOUR VIOLATION OF THIS AGREEMENT OR ANY THIRD-PARTY'S RIGHTS, INCLUDING BUT NOT LIMITED TO INFRINGEMENT OF ANY COPYRIGHT, VIOLATION OF ANY PROPRIETARY RIGHT AND INVASION OF ANY PRIVACY RIGHTS IN ANY MEDIA NOW KNOWN OR HEREAFTER DEVELOPED. You also grant to Moonito the right to use your name in connection with the submitted materials and other information, as well as in connection with all advertising, marketing, and promotional material related thereto. You agree that you shall have no recourse against Moonito for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Moonito.

6. Payment, Refund & Package Replacement

6.1. Payment

● Payment must be made according to the subscription package selected. Moonito provides monthly and quarterly subscription package options.

● An invoice for renewal will be created automatically when you purchase a subscription package.

● Moonito reserves the right to adjust prices at any time.

6.2. Refund

● By purchasing or using our services, you are deemed to understand that the refund process is not available.

● We cannot guarantee that all the features we provide will always work normally. If at any time there is a problem with the feature, then you are expected to understand that the refund process cannot be carried out in that situation.

6.3. Package Replacement

● Subscription packages cannot be stacked. If you buy a new package, the old package will be replaced with a new package.

● If your usage exceeds the package quota you have, you can purchase a new package by paying the full cost of the subscription package you choose, with the active period starting from the date of your purchase.

● Please note that the active period of your subscription package will start from the date of your purchase.

7. Account Closure

● To delete your account, you may submit an account closure request to Moonito. Once your request is received, Moonito will deactivate your account and delete all your personal information. Therefore, make sure that you have saved all your data and that no data is left behind on the Moonito platform.

● Additionally, if you do not make your payment on time after your account expires, you will not be able to access your Moonito account. Moonito will store your data temporarily, but cannot guarantee permanent data storage if you do not renew your subscription package.

● Moonito will delete inactive accounts at any time to maintain the performance of the Moonito platform. Users are considered inactive if they do not purchase a subscription package for 3 consecutive months or more.

● Moonito can close your account unilaterally if you violate the applicable usage policy without prior notification.

8. Customer Service

● The Moonito platform provides customer service in the form of Live Chat and Email for active members.

● Moonito customer service regarding complaints and other services is carried out during working operational hours, namely from 08.00 (GMT+8) to 16.00 (GMT+8) for Monday to Friday and 08.00 (GMT+8) to 14.00 (GMT+8) for Saturday to Sunday.